Pick-A-Booth ("we", "us", "our") operates the website pickabooth.ca and provides photo booth rental services in Calgary and across Alberta, Canada. We respect your privacy and are committed to protecting your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's Personal Information Protection Act (PIPA). This policy explains what we collect, why, how we use and share it, and your rights.
Information we collect
When you submit a booking request, request a quote, or design a booth on our site, we may collect:
- Contact details — your name, email address, and phone number.
- Event details — event type, date, venue or location, estimated guest count, and any notes you provide.
- Booth design content — designs you create in our Design Your Booth tool, and any logos or images you upload.
- Website usage data — when you visit our site we use Google Analytics, which collects standard technical information such as your IP address, device and browser type, pages viewed, and referring site, using cookies and similar technologies.
We only collect personal information that you choose to provide or that is generated automatically as described above.
Why we collect it
We use your personal information to:
- respond to your quote, booking, or design request;
- provide, schedule, and deliver our photo booth rental services;
- communicate with you about your event and booking;
- understand how our website is used so we can improve it.
We do not use your information for any purpose other than those described here without your consent.
Consent
By submitting a form on our site, you consent to our collecting and using your personal information for the purposes above. Because you are contacting us about a specific inquiry, we use your contact details to reply to that inquiry. We do not add you to any marketing or promotional mailing list. You may withdraw your consent at any time by contacting our Privacy Officer (below), subject to legal or contractual restrictions and reasonable notice — note that withdrawing consent may prevent us from providing the service you requested.
How we share your information
We do not sell or rent your personal information. We share it only with the service providers we use to operate our business:
- Resend — delivers the email notifications generated by our forms.
- Our customer relationship management (CRM) system — stores and organizes your inquiry so we can follow up.
- Google Analytics (Google LLC) — provides website usage analytics.
Some of these providers may store or process data on servers located outside Canada (including in the United States). While that data is outside Canada, it may be accessible to courts, law enforcement, and regulatory authorities under the laws of those countries. We share only what is necessary and require our providers to protect your information.
Cookies and analytics
Our site uses Google Analytics cookies to measure traffic and usage. You can disable cookies in your browser settings, or install the Google Analytics Opt-out Browser Add-on to prevent your data from being used by Google Analytics.
How long we keep it
We keep your personal information only as long as needed to fulfil the purposes described above — to respond to your inquiry, deliver your booking, and meet our business and legal record-keeping obligations — after which we securely delete or anonymize it.
How we protect it
Our website is served over an encrypted (HTTPS) connection, and we limit access to your personal information to those who need it to serve you. While no method of transmission or storage is completely secure, we use reasonable safeguards appropriate to the sensitivity of the information.
Your rights
Under PIPEDA and Alberta's PIPA, you have the right to:
- ask whether we hold personal information about you and request access to it;
- request a correction to information that is inaccurate or incomplete;
- withdraw your consent to our use of your information.
To exercise any of these rights, contact our Privacy Officer below. We will respond within the timeframes required by law.
Privacy Officer & contact
Francis — Privacy Officer, Pick-A-Booth Email: info@pickabooth.ca Phone: 604-812-5444 Calgary, Alberta, Canada
Complaints
If you have a concern about how we handle your personal information and we have not resolved it to your satisfaction, you may contact:
- the Office of the Privacy Commissioner of Canada (PIPEDA), or
- the Office of the Information and Privacy Commissioner of Alberta (PIPA).
Changes to this policy
We may update this Privacy Policy from time to time. Any changes take effect when we post the revised version on this page, with an updated "Last updated" date above.